EZproxy - Remote Access Solution F.A.Q.

Remote Access Login Page

Are you a Mac user and having trouble with .pdf?

What is EZProxy?

EZProxy is the system used by the Pacific University Library to provide students, faculty and staff remote access to Research Databases the Pacific University Library subscribes to.

Who can access the Research Databases?

Patron Type
On-Campus Access
Off-Campus (Remote) Access
CURRENT Pacific University students, faculty, and staff Yes Yes, with PUNetID/Password
Pacific University Alumni* Yes No
Family member or domestic partner of Pacific University student, faculty, or staff Yes No
Guests of Pacific University Yes No
Orbis Cascade, PORTALS, NAPCU Yes No

What do I need to do to use EZProxy?

EZProxy should require no configuration by the user. Simply log in using your PUNet ID and password.

Do I need to have cookies enabled?

Yes, you need to configure your browser to accept cookies in order to use EZProxy.  You may also need to make sure your browser isn't configured to automatically use another proxy server.

Pop-up blockers?

Disable the pop-up blocker while you are using our databases. You can always go back and enable it again for general Internet use. For personal firewall software, such as Norton Security, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later. Ad blocking software may have settings that block cookies. Set the program not to block cookies.

What browsers are supported?

EZProxy is browser-independent, which means that it should work with almost any browser (AOL excepted).  Even so, some of the Research Database vendors that you can connect to through EZProxy are incompatible with certain browsers.  In general, it is recommended that you use a modern browser, such as the latest version of Firefox or Internet Explorer.

Things aren't working right with my Internet Service Provider (AOL, Juno, [...])

ISPs that use proprietary browsers can potentially have problems connecting with EZProxy. If this does occur, a simple workaround is to connect to the Internet through your ISP, minimize their window, and use a copy of Firefox or Internet Explorer to access Pacific University Library's Research Databases.

When I login, my PUNet ID and password don't work. What's wrong?

If you have forgotten your PUNet password, you can have it reset here.  If you are pretty sure you're using the correct username/password but still can't login:

  • Make sure that CAPS LOCK is not on (passwords are case-sensitive)
  • You must be a currently enrolled Pacific University student, current faculty or current staff.
  • Contact Lynda Irons if you are still having problems.

I'm using Google WebAccelerator, and I'm having problems accessing the Research Databases

Using Google WebAccelerator can cause problems when trying to connnect to the Research Databases remotely. If you are using Google WebAccelerator and are having problems accessing the Research Databases, try turning off the Accelerator and see if that resolves the problem. Click here for instructions on turning Google WebAccelerator on or off. Note that you are not uninstalling the Accelerator; you are only turning it off temporarily.

I'm at work, and I can't access the Research Databases/ I got a EZProxy Hostname error

Businesses, corporations and agencys often configure their browsers so that their own proxy is used.  It is possible that this could be interfering with your connection to EZProxy.  It is also possible that a corporate firewall is blocking access to EZProxy.  You will need to talk to the network administrator at your place of business or school. 

You will get an EZProxy Hostname Error page when you attempt to access content on a computer host that has not yet been set up for use by our proxy server. The proxy server administrator must specify all the domains (i.e., silverplatter.com) and computer hostnames (i.e., spweb.silverplatter.com) for which the proxy server should be used. In this case, all the online library resources.

Database vendors often change domain names, or pull content from new computer hosts without ever informing libraries. Thus, when a hostname error occurs, EZProxy's configuration must be updated to include the new host for proxying.

Are you using Zotero?

If you upgraded Firefox to 3.6.x (for example, Firefox version 3.6.8), and agreed to update the Zotero add-on to 2.0.3. This new version of Zotero will automatically detects ezproxy and saves the information. This is an useful feature, however, it becomes an issue when zotero decides to include the proxy prefix when it is not needed. This causes trouble in two instances:

1.      Zotero adds the proxy prefix to the main library gateway (http://www.library.illinois.edu/) . This creates a loop after the bluestem authentication.
2. After patron leaves our institution and uses new institution's electronic resources, zotero remembers our ezproxy settings and kicks in whenever it detects journals and databases.


1.       Use another browser other than firefox (zotero is only available as an add-on in firefox).
2.       Remove / Disable ezproxy setting in zotero (Click the 'Z' icon in firefox. Go to the preferences->proxies). Users also have the option to not save the ezproxy information when it first detects it.


Are you a Mac user and having trouble with .pdf?

Instructions for installing the Schubert PDF browser plug-in on a Macintosh computer.

  1. Direct your web browser to http://www.schubert-it.com/
  2. Click on the Downloads Link at the top of the page.
  3. Choose appropriate PDF browser plug-in.
  4. Install the plug-in in the Library/Internet plug-ins folder.
  5. Restart your browser.

(University of Kentucky Libraries)