EZProxy FAQ

EZProxy is the system used by the Pacific University Library to provide students, faculty and staff remote access to Research Databases the university subscribes to. If you are having an issue not listed here, please contact the Library helpdesk for assistance.

Table of Contents


Who can access the Research Databases?

Patron Type On-Campus Access Off-Campus (Remote) Access
CURRENT Pacific University students, faculty, and staff Yes Yes, with PUNetID/Password
Pacific University Alumni Yes No
Family member or domestic partner of Pacific University student, faculty, or staff Yes No
Guests of Pacific University Yes No
Orbis Cascade, PORTALS, NAPCU Yes No
WCCLS Yes No

What do I need to do to use EZProxy?

EZProxy should require no configuration by the user. Simply log in using your PUNet ID and password.

Do I need to have cookies enabled?

Yes, you need to configure your browser to accept cookies in order to use EZProxy.  You may also need to make sure your browser isn't configured to automatically use another proxy server.

What about pop-up blockers?

Please disable any pop-up blockers while you are using our databases. You can always go back and enable it again for general Internet use. For personal firewall software, such as Norton Security, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later. Ad blocking software may have settings that block cookies. Set the program not to block cookies.

What browsers are supported?

EZProxy is browser-independent, which means that it should work with any modern browser.  Even so, some of the Research Database vendors that you can connect to through EZProxy are incompatible with certain browsers.  In general, it is recommended that you use a modern browser, such as the latest version of Firefox, Chrome, or Internet Explorer.

Things aren't working right with my dialup Internet Service Provider (AOL, Juno, [...])

Some dialup providers use proprietary browsers can potentially have problems connecting with EZProxy. If this does occur, a simple workaround is to connect to the Internet through your ISP, minimize their window, and use a modern browser to access EZProxy.

When I login, my PUNet ID and password don't work. What's wrong?

You can reset your PUNet password at myAccount.  If you are pretty sure you're using the correct username/password but still can't login:

I'm using Google WebAccelerator, and I'm having problems accessing the Research Databases

Using Google WebAccelerator can cause problems when trying to connnect to the Research Databases remotely. If you are using Google WebAccelerator and are having problems accessing the Research Databases, try turning off the Accelerator and see if that resolves the problem. Note that you are not uninstalling the Accelerator; you are only turning it off temporarily.

I'm am off campus and I can't access the Research Databases. What can I do?

Businesses, corporations and agencies often configure their browsers so that their own proxy is used. It is possible that this could be interfering with your connection to EZProxy. It is also possible that a corporate firewall is blocking access to EZProxy. You will need to talk to the network administrator at your place of business or school.

I got an EZProxy Hostname error. What can I do?

You will get an EZProxy Hostname Error page when you attempt to access content on a remote host that has not yet been set up for use by our proxy server. The proxy server administrator must specify all the hosts which the proxy server can connect to. Database vendors often change domain names or pull content from new server names, and EZProxy's configuration must be updated to include the new host for proxying. Please contact the Library helpdesk for assistance.

I am having issues connect to EZProxy, and am using the Zotero plugin.

If you upgraded Firefox to 3.6.x (for example, Firefox version 3.6.8), and agreed to update the Zotero add-on to 2.0.3. This new version of Zotero will automatically detects ezproxy and saves the information. This is an useful feature, however, it becomes an issue when zotero decides to include the proxy prefix when it is not needed. This causes trouble in two instances:

  1. Zotero adds the proxy prefix to the main library gateway, which creates a loop after authentication.
  2. After patron leaves the institution and uses a new institution's electronic resources, zotero remembers the old EZProxy settings and kicks in whenever it detects journals and databases.

To fix the problem, choose one of the following:

  1. Use a different browser
  2. Remove or disable the EZProxy listing in zotero.
  3. Uninstall Zotero

I am having issues with PDFs and I am using a Mac.

Download and install the Schubert PDF Browser Plugin, restarting your browser afterward.